Remote IT Services

Here at LDP Solutions we know the importance of a quick response. Our remote support is the quickest form of contact and our support team resolves 90% of issues hassle free and without delays of travel.

Our remote support tool allows our team to connect to your PC, or laptop anywhere in the world to perform full IT support.  Getting our remote IT support has never been easier and with total piece of mind with 256bit encryption, we ensure all your information and computer is always safe and secure!! Remote sessions are initiated from you, the customers, ensuring you have complete control over the session.  Simply uninstall the remote software (SPLASHTOP) to remove the service from your computer.

Click here for Splashtop download.

Maintenance & Online Backup Plans

The prime aim of a maintenance plan is to keep your systems running flawlessly by proactively ‘maintaining’ them. Rather than you getting billed to fix problems as they occur, you pay us to maintain your computers and take steps so they don’t fail….. the same way you service your car. You should see these plans as saving you money & not as a cost. Simply put, we will take care of all your computer maintenance needs for a fixed monthly fee. We will maintain & manage your existing network with onsite visits and remote monitoring of your critical services. Ideal for businesses without a full time IT resource as it gives you all the benefits without the employment costs.

Why are we different?

At LDP Solutions, when it comes to managing your computer network our philosophy is “Prevention, not cure”. Sadly the majority of Canadian businesses employ the traditional “fire-hose” attitude to maintaining their computer systems: “When it breaks, fix it”. The problems with this approach are quite obvious: Stress to your customers and staff due to system failures; Unbudgeted and unplanned expenditure for repairs and replacements; Uncertainty as to the availability of the data on your system backups. We want to consider a better solution. Our tried and tested contracts have been tailor made by system professionals, not salesmen. We have utilised our years of on-the-job experience to put together a package that will ensure the high availability and reliability of your computer systems.

Why should you consider a contract?

Our Unique Monthly Backup Checking Service – We believe that the most important issue is that you know your backup is working reliably and is usable in the event of system failure, fire etc.

Scheduled Preventive Maintenance – We carry out scheduled maintenance on your hardware and windows operating systems. As a result, we often catch problems before they cause you any down time. Our maintenance is carried out either during regular site visits, or when possible via secure remote connection to your network. During site visits, in addition to performing software updates, we will clean and inspect your hardware, and clean out from the operating system junk files that accumulate over time. We will also rectify any issues that you bring to our attention prior to our visit.